Tyre Bay Direct

Tyre Bay Direct regularly sends Customer Care Surveys and Feedback Forms to see how we can improve our services, with the aim of giving the best customer experience possible. We greatly appreciate constructive criticism and welcome all feedback.

A few months ago Tyre Bay Direct sent a newsletter asking you, our valuable customers, for opinions on our website and suggestions on how we could possibly improve it. Our website is fully e-commerce, meaning you can order online 24-hours a day, 7 days a week, and with thousands of visitors every week, it is extremely important that Tyre Bay Direct lives up to its customer’s expectations. We are extremely pleased by the response to the newsletter and the many great ideas and comments given. We have carefully read each and every comment and discussed in-depth how we can implement positive changes within the new website.

Tyre Bay Direct branding is still strong throughout, with the distinguishing bright and cheerful colours that we are known for. Our ‘Live Chat’ feature means customers can speak to our team any time between 9am to 5pm, Monday to Friday, and can also leave a message outside of these hours. All Unite machinery images feature a ‘zoom’ function, and many have demonstration videos to clearly show the range and how each machine works. Many more features of the website have been improved to make our customer’s online experience as simple and as smooth as possible.

We, at Tyre Bay Direct, would like to take this opportunity to invite you to visit our website and see the changes for yourself.  We would also like to say a huge ‘thank you’ to everybody who took the time to fill in our Customer Care Survey. There will be many more opportunities for you to give your feedback in the future so watch out for our newsletters.  We are always willing to listen to your ideas and comments!

Thank you from all the team at Tyre Bay Direct.

Here at Tyre Bay Direct we have designed a unique promotional gift for the trade to distribute to their customers. We know that promotional gifts are a great way to say ‘Thank you’ to your customers as well as generating repeat business from existing customers and creating new business from non-existing customers. We wanted the small gift to be original and interesting to have the best possible impact on the end user and after long deliberation the Customised Valve Key Ring was created.

The idea stemmed from our incredibly popular product, the customised tyre valve, of which we are proud to be the exclusive producers and distributors. The valves are typically printed with the company’s name, telephone number and message of their choice, usually their website address. They are then fitted to the customers’ wheel as normal with the intent to remind them where to go for their tyre service needs.

Over the past few years the customised valves have become a very popular consumable item in our vast product range and many customers have swapped their order of plain valves for the customised valves.

The key rings can be printed with a text of your choice and come not only in the traditional black valve, but in a mixed bag of metallic colours too which includes silver, blue, purple, red and green. Why not extend the uses of the key ring by writing something a bit different the valve for example, “5% OFF YOUR NEXT TYRE ORDER” or “M.O.T ONLY £29.99” etc.

With thousands of key rings being sold within the first couple of weeks we are expecting a huge demand for the product and are therefore offering you the chance to place a pre-order for yours now. Simply order online or email info@ruben-staging.tyrebaydirect.com with the quantity and text you require along with your contact details and we will be in touch!

The Customised Valve Key Ring is a must have for any tyre shop wanting to keep their customers loyal and stand out from the competition within the same area.

Last April we successfully completed our third highly praised High Performance Tyre Fitting Training Course. This course saw 7 candidates from all different backgrounds including new tyre business owners, existing customers and previous tyre fitters wanting to brush up on their skills. On the third and final day of the course all candidates were tested on the areas they had covered over the previous couple of days including how to safely change a tyre, balance a wheel and repair a puncture.

Although the trainers are part of their own professional company, who often carry out training for the NTDA, we at Tyre Bay Direct enjoying chatting with everyone who attends the course, after all they are our valued customers. After speaking with all the candidates we are once again very pleased with their great feedback with everyone saying they thoroughly enjoyed their time here and would highly recommend the course. The candidates were asked to fill in a short feedback form if they had any additional comments and after reading their comments it was once again clear that the trainers had done another fantastic job and everyone left the course full of useful knowledge.

“Enjoyable and friendly course, I would recommend to anyone.”

“The instructors helped make the course easy and very understandable”

 “Nice people, friendly environment, tea, coffee and snacks provided – Great!”

“I didn’t know much about tyres when I joined the course but now I can confidently fit, balance and repair tyres – Many thanks!”

All successful candidates will now receive an IMI Quality Assured Award in the High Performance Tyre Fitting Programme. We would like to take this opportunity to thank all who attended this course as well as all previous courses.